Careers

CUSTOMER SERVICE ASSOCIATE

Mano's is seeking a full-time customer service associate to fulfill the following:

  • Answering phone and directing callers to appropriate person within the company
  • Handle customer service issues (assistance placing orders, answering questions regarding current orders, refunds, replacements etc) via phone and email
  • Process online orders and call-in orders
  • Must be able to multi-task and stay organized within those tasks.
  • Must be personable and enjoy interacting with customers
  • Willing to perform miscellaneous projects for various departments, persons, or groups within the company, when needed.
  • Proficient with grammar and written communication

Culture and benefits:

  • Health, dental, vision,
  • 401k with employer match
  • Team wine tastings and meals
  • Games: play ping-pong or basketball and ride scooters through our new 70k sq. ft. building in the Kansas City Crossroads Arts District
  • Exercise facilities
  • Social events in-house and on the town


Mano’s is a fun, fast-paced company with opportunity to grow. We specialize in deep etched and hand-painted bottles of wine. Mano’s started as a corporate gifts company and quickly merged into the unique wine company we are today. With MLB™ licensing and a growing selection of collegiate teams, the design possibilities are endless. We also provide custom wine bottles for corporate clients, weddings, events, and more. 


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GRAPHIC DESIGN & MARKETING
This position will be working in the Design and Marketing department to directly assist the Corporate Sales Team with client artwork and marketing efforts. You will assist with a wide variety of tasks from design to marketing. The Graphic Designer is responsible for converting and translating customer-submitted logos and artwork into presentations and production-ready art files. The designer is to maintain direct and open communication with the Design Department and Corporate Sales Team to ensure artwork is approved and ready to produce. This position will also assist making sure the production team has all the assets they need to complete an order. We work as a team at Mano’s to ensure the best client experience!

Responsibilities: Custom wine bottles
  • Manipulate or re-create customer artwork using Adobe Illustrator, so that wine bottles can be produced according to production requirements
  • Mock up artwork on wine bottles for client review and approval
  • Organize and set up files to production-ready specs
  • Maintain detailed technical knowledge of Mano’s art and manufacturing capabilities in order to make the best artwork recommendations based on Mano’s etching or label requirements.
  • Any other tasks as assigned by the Director of Corporate Sales & Design Department.
Responsibilities: Marketing
  • Work with the Corporate Sales Team to develop strategy and campaigns for Custom Corporate Wines
  • Create unique and compelling marketing assets across a variety of channels as needed: Email, Social Media, Print Materials, etc.
  • Implement best practices for design in digital & print assets

Skills And Experience Required
  • Entry-level Experience
  • Adobe Programs – Adobe Illustrator & Photoshop
  • Minimum of Associates Degree in Graphic Design or equivalent combination of education and experience as a Graphic Artist
  • Candidate should have the ability to work productively within a Macintosh and PC environment
  • Individual must be able to work independently with minimal guidance required. This implies good time management, planning/organization, and decision-making skills
  • Individual must be able to interact effectively with a wide variety of people, maintaining flexibility, objectivity and a capacity to handle multiple tasks simultaneously

Interested? Submit your application below: